Support
A problem with an order? Contact the restaurant
The restaurant makes and delivers your food, so it can fix order problems fastest: a missing or wrong item, a late delivery, a change, a cancellation or a refund.
- Open Sirvanos Go and tap Orders.
- Open the order.
- Tap Call to phone the restaurant. Its number is shown on the order screen.
A problem with the app? Contact us
If the app is not working as it should, or you cannot reach the restaurant, email NexPhaz support:
To help us answer quickly, include your phone model, the app version (if you know it), the restaurant name and order number if it is about an order, and what happened. Never send card numbers or passwords; we will never ask for them.
Restaurant staff and drivers: for schedules, assignments and access, talk to your manager. For app problems, email us.
Delete your account or data
Guests who ordered without an account: in the app, open Account and tap Forget my orders on this phone. Staff, drivers and anyone with an account: tap Delete account in the app's account menu. You can also email us. See Delete your account for the full steps and what is erased.
Frequently asked questions
Do I need an account to order?
No. Choose I'm ordering food, pick a restaurant, build your order and check out with your name and phone number. Your order history is kept on your phone, so you can follow and reorder past orders without an account.
How does order tracking work?
After you order, the order screen updates on its own as the restaurant accepts, prepares and finishes it, with an estimated time. For delivery, once the driver taps On the way, you see the driver's first name and position on the map, and the arrival time updates as they drive. On iPhone, you can also follow the delivery from your lock screen.
Why does the driver app use location?
So you can see your delivery coming. A driver's location is shared only while a delivery they are carrying is on the way. It stops when the driver taps Delivered or goes off duty, it is never shown after delivery, and it is deleted within 7 days. Drivers are asked for permission first, with an explanation. Guests are never asked for their location.
Is the app available in Spanish?
Yes. Sirvanos Go is fully available in English and Spanish and follows your phone's language. On iPhone you can choose a language just for this app in Settings > Sirvanos Go > Language. Menu items appear as each restaurant writes them.
How do I pay? Is my card stored?
Pay by card where the restaurant takes online payments, or with cash where it accepts cash. Card details are handled by a payment processor; the app never stores your card number.
How do I cancel an order or get a refund?
Call the restaurant from the order screen as soon as possible. The restaurant decides on cancellations and refunds; refunds go back to the card you paid with.
Who can see my phone number and address?
Only the restaurant you ordered from and the driver delivering your order, so they can reach you and find you. We never sell it or use it for advertising. See the Privacy Policy.
I work at a restaurant. How do I get started?
Ask your manager for an invite code. In the app, choose I work at a restaurant, enter the code and create your password. You will see the screens for your role: kitchen, driver or manager.
I forgot my password.
Ask a manager at your restaurant for a reset code: on the sign-in screen tap Forgot password?, enter the code and choose a new password. If you are the manager, email us from the address on your account and we will help you get back in. After five wrong passwords in a row, the account is locked for 10 minutes to protect it.
I own a restaurant. How can I use Sirvanos Go?
Write to support@sirvanosgo.com. There is no marketplace commission on your orders.